Terms of Fees, Billing, After-Hours Multipliers, and Chargeable Items

Effective January 1st, 2025

This Exhibit (“FEES, BILLING, AFTER-HOURS MULTIPLIERS, AND CHARGEABLE ITEMS ”) is incorporated into and governed by the Master Services Agreement (the “Agreement”) between Knox Technology (“Provider”) and the customer identified in the applicable Quote, Estimate, or Statement of Work (“Client”). Capitalized terms not defined in this Exhibit have the meanings set forth in the Agreement.

 

  1. PER-SEAT FEES
    1. Per-Seat Fees. Client will pay the monthly per-seat fees for the selected K360 plan(s) as set forth on the Order Form. The K360 offerings are per user/seat.
    2. Billing Timing. Unless otherwise stated on the Order Form: recurring Per-Seat Fees are billed monthly in advance; Non-Covered Services are billed monthly in arrears.
  2. NON-COVERED SERVICES (TIME & MATERIALS) RATES. Unless a signed estimate or SOW states otherwise, Non-Covered Services are billed on a time-and-materials basis at Provider’s then-current rates:
    1. Remote Labor Rate: $150/ hour
    2. Onsite Labor Rate: $150 / hour
    3. Minimum Billing Increment: 30 minutes 
    4. Travel / Mileage: IRS rate + tolls/parking (if applicable)
  3. AFTER-HOURS MULTIPLIER
    1. After-Hours Definition. “After-Hours” means weekends, holidays, and any time outside the Support Coverage Window for Client’s plan.
    2. Rate Multiplier. After-Hours Remote & Onsite Support is billed at 1.5× the applicable hourly rate unless included by the plan or an SOW.
  4. CHARGEABLE ITEMS
    1. Backup Restoration (if designated chargeable). Where plan materials designate “Data Backup Restoration” as “chargeable,” such restoration work is billed as a chargeable Non-Covered Service unless expressly included in a signed SOW or Order Form.
    2. Third-Party Fees. All third-party subscriptions/licensing (including Microsoft/Office subscriptions), vendor support fees, shipping, and taxes are pass-through charges unless expressly included in writing.
  5. SOW REQUIREMENT FOR PROJECT WORK. Consistent with Terms of Service, any services not specifically listed as Included Services are billable project work and require a signed SOW prior to commencement, unless Provider begins work upon documented direction from an authorized Client representative (in which case time-and-materials rates apply).
  6. Payment Terms (fill-in)
    1. Payment Terms: Net 15 days
    2. Late Charges: 2.5% per month (or maximum allowed by law) on past-due amounts
    3. Disputed Amounts: Client must dispute invoices in writing within 30 days of invoice date